1. How do I Track my Order?
Sign into your account and then click on your order number. Once your order has shipped, you will see a link to at the top in green. Click this link to see the latest order status.

2. How do I return or exchange an item?
We definitely want you to be happy with your purchase, so if you'd like to return or exchange it, we're here to help. Click here to get started.

3. Are you missing items from your order?
We sincerely apologize for any confusion.

Since we do have various warehouses in select countries and states, your order may have been split due to inventory purposes which is why you've only received part of your order.Your order will arrive in different packages and the shipping costs will remain the same.

4. Cancelling Orders & Modifying Orders
Once you place your order, you have 5 hours to cancel your order. We do not allow cancellations or modifications of your order once it has been finalized.

Please ensure all shipping and contact info is correct before submitting your order. Once your order has been finalized we will not be able to modify it.

We have strict procedures to protect customers personal information. Please read the following to understand the nature of your order transaction:

1. Our agents cannot see your credit/debit/PayPal information.
2. If your order has processed, then we cannot stop the order and it will ship.
3. If your order ships you will have to refuse it upon delivery.
4. Once your order returns to our warehouse you will receive your refund.
5. If you receive the order, then you are responsible for returning the Unopened item within 30 days in order to qualify for a refund.

Backorder
If your order is in "back-order "status a team member can cancel Monday thru Friday during business hours.

5. How do I contact customer service?
Contact us with Facebook / Instagram, or email us: Service@jovsau.com

6. Why isn't my Promo Code working?
Customers are not able to stack multiple offers. Please make sure your code is still valid.

7. How much does shipping cost?
Read about Our Policy